Shipping Policy（发货政策）

Effective Date: October 1, 2025（生效日期：2025 年 10 月 1 日）

 

This shipping policy applies to all orders placed through AuraStore (https://aurast.store/), operated by Tieling Xingxunhui E-commerce Co., Ltd. (Person in Charge: Huang Wei; Address: Chengnan Street 1st Committee, Breeding Farm Family Planning Commission Office Building-C00076, Economic Development Zone, Tieling City, Liaoning Province, China). For questions, contact us at 19076024424@163.com or +86 19076024424.

 

（本发货政策适用于通过 AuraStore（https://aurast.store/）下达的所有订单，该网站由广州市黄埔区雨梦天电子商务商行(个体工商户)（负责人：黄伟；地址：广州市黄埔区鱼珠街道大沙地西6号304-311房，308房丰巢众创空间办公卡位T2434号）运营。如有疑问，请通过邮箱 19076024424@163.com 或电话 + 86 19076024424 联系我们。）

1. Order Processing Time（订单处理时间）

We process orders within 1–2 business days after payment confirmation (excluding weekends, Chinese public holidays, U.S. federal holidays, and European public holidays relevant to your delivery region).

 

（付款确认后，我们将在1-2 个工作日内处理订单（不包含周末、中国法定节假日、美国联邦节假日及您收货地区相关的欧洲公共节假日）。）

 

If an item is temporarily out of stock, we will notify you via email within 24 hours of order placement to confirm a restock timeline or offer alternative solutions (e.g., refund, substitute item).

 

（若商品暂时缺货，我们将在您下单后 24 小时内通过邮件通知您，确认补货时间或提供替代方案（如退款、更换同类商品）。）

2. Delivery Regions & Logistics Providers（配送地区及物流服务商）

2.1 Covered Regions（覆盖地区）

• United States（美国）: All 50 states (including Alaska, Hawaii, and U.S. territories like Puerto Rico).

 

• （全美 50 个州，包括阿拉斯加州、夏威夷州及波多黎各等美国海外领地。）
• Europe（欧洲）: Select countries, including the United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, and Austria. For other European countries, contact us before ordering to confirm service availability.

 

• （部分国家，包括英国、德国、法国、意大利、西班牙、荷兰、比利时及奥地利。其他欧洲国家请在下单前联系我们，确认是否支持配送。）

2.2 Partner Logistics Providers（合作物流服务商）

We exclusively use international, reputable carriers to ensure secure and timely delivery. Carrier selection is based on your delivery address and order size, with no additional cost to you.

 

（我们仅与国际知名物流服务商合作，确保配送安全及时。将根据您的收货地址及订单规模选择服务商，不向您额外收取费用。）

3. Delivery Timeframe（配送时效）

For all eligible U.S. and European regions, orders will be delivered within 7 natural days after shipment (excluding customs clearance delays for European orders).

 

（对于所有符合条件的美国及欧洲地区，订单将在发货后 7 个自然日内送达（欧洲订单的海关清关延误除外）。）

 

Customs clearance for European shipments may take 1–3 additional days (depending on local customs procedures); this is not included in the 7-day delivery window and is beyond our direct control.

 

（欧洲订单的海关清关可能额外需要 1-3 天（取决于当地海关流程），该时间不包含在 7 天配送时效内，且非我们可直接控制。）

4. Order Tracking（订单追踪）

Once your order ships, we will send a confirmation email to your registered address, including a unique tracking number and a direct link to the carrier’s website for real-time status updates.

 

（订单发货后，我们将向您的注册邮箱发送发货确认邮件，包含唯一追踪号及物流服务商官网的直接链接，方便您实时查询物流状态。）

 

If tracking information is not updated within 48 hours of shipment, contact us immediately—we will coordinate with the carrier to resolve delays.

 

（若发货后 48 小时内追踪信息未更新，请立即联系我们，我们将与物流服务商协调解决延误问题。）

5. Shipping Costs（运费）

All shipping costs are prepaid by AuraStore for eligible orders (no additional delivery fees for U.S. or European shipments).

 

（符合条件的订单，所有运费均由 AuraStore 承担（美国及欧洲地区配送不收取额外运费）。）

 

If you request expedited shipping (e.g., 2-day delivery for U.S. orders), contact us before checkout to confirm availability and additional fees (if applicable).

 

（若您需要加急配送（如美国订单 2 日达），请在结算前联系我们，确认是否支持及可能产生的额外费用。）

6. Address Requirements & Changes（地址要求及修改）

You must provide a complete, accurate delivery address (including apartment numbers, postal codes, and contact phone numbers) at checkout. Incomplete addresses may cause delivery delays or returns.

 

（结算时，您需提供完整、准确的收货地址（包含公寓号、邮政编码及联系电话）。地址信息不全可能导致配送延误或商品退回。）

 

Address changes are only allowed within 12 hours of order placement—contact us via email or phone with your order number to request adjustments. After 12 hours, we cannot modify addresses (as orders enter the shipping preparation phase).

 

（仅允许在下单后 12 小时内修改地址—— 请提供订单号，通过邮箱或电话联系我们申请修改。超过 12 小时后，订单进入发货准备阶段，无法再调整地址。）

7. Delivery Exceptions & Resolution（配送异常及处理）

7.1 Delays（配送延误）

Delivery may be delayed due to force majeure events, including severe weather, customs backlogs, or carrier operational issues. We will notify you of delays within 24 hours of being informed by the carrier and provide updated delivery estimates.

 

（因不可抗力（如恶劣天气、海关积压、物流服务商运营问题）可能导致配送延误。我们在收到物流服务商通知后 24 小时内，将告知您延误情况并提供更新后的预计送达时间。）

7.2 Lost or Damaged Packages（包裹丢失或损坏）

• If your package is marked “delivered” but not received, check with local carriers (e.g., neighbors, building management) first—carriers often leave packages in secure locations. If not found, contact us within 3 days of the “delivered” status; we will file a claim with the carrier and arrange a reshipment or full refund.

 

• （若包裹显示 “已送达” 但您未收到，请先联系当地物流服务商（或咨询邻居、物业）—— 物流商常将包裹放置在安全位置。若仍未找到，请在 “已送达” 状态显示后 3 天内联系我们，我们将向物流商提交索赔，并安排重新发货或全额退款。）
• For damaged packages, take photos of the packaging and item within 48 hours of receipt, then send them to us via email. We will coordinate with the carrier to process a damage claim and send a replacement or issue a refund (per our Return Policy).

 

• （若包裹损坏，请在收货后 48 小时内拍摄包裹及商品照片，通过邮件发送给我们。我们将与物流商协调处理损坏索赔，并根据《退换货政策》为您安排补发或退款。）

8. Customs & Duties (European Orders)（海关关税（欧洲订单））

For European deliveries, customs duties, taxes, or import fees are the responsibility of the recipient (these fees are imposed by local customs authorities and vary by country).

 

（欧洲地区配送订单，海关关税、税费或进口费用由收件人承担（该等费用由当地海关部门征收，具体金额因国家而异）。）

 

We will include a commercial invoice with your order (listing item value, quantity, and origin) to facilitate customs clearance. For details on local fees, contact your country’s customs agency before ordering.

 

（我们将在订单中附上商业发票（注明商品价值、数量及产地），以协助清关。如需了解当地费用详情，请在下单前联系您所在国家的海关机构。）